Call Centre : FAQ : User Assistance

Thursday, June 20, 2013 | 04:27:19 PM

Passport Services
Locate Passport Seva Kendra
Locate District Passport Cell
Know your Police Station
Fee Calculator
Track Application Status

User Assistance
Download e-Form
Annexures/Affidavits
Print Application Form
Appointment Opening Time
Quick Guides Apply for passport Fill Passport form online Submit an Application at PSK Check Application Status
FAQs Services Available Where to apply? Application Form Fee Payment Police Verification Postal Dispatch & Tracking Call Centre Lost/Damaged Passports Tatkaal Passports Identity Certificate Miscellaneous LoC Permit

Media Corner
Online Fee Payment New!
In the News New!
Report to the People New! (Refer to Page: 79)
Haj Advisory 2013-14
mPassport Seva
Public Notice
Advisory for Applicants New!
More >>

Q:	Who can help me in solving my queries?
A:	You can ask your queries at the following places: By visiting our website www.passportindia.gov.in By calling call centre at 1800-258-1800 By visiting Helpdesk at your nearest Passport Seva Kendra (PSK)
Q:	Can I ask the status of my application by calling the Call centre?
A:	Yes, you can check the status of your application by calling at call centre at 1800-258-1800. You can talk to our call centre executive or punch your file no. into the IVR system to check your application status.
Q:	Can a call centre executive apply passport on my behalf?
A:	No, call centre executive cannot apply for passport on your behalf.
Q:	What all things do I need to know, before calling Passport Call Centre to check my application status?
A:	You need to provide your File Number and Date of Birth to our call centre executive to check your application status.
Q:	I have lost my passport. Can I file a complaint about the same through call centre?
A:	No, you cannot file a complaint for loss of passport through call centre. Loss of passport should be immediately reported to the nearest Police Station and to the Passport Office or Indian Mission, if abroad.
Q:	Can I enquire about my nearest Passport Seva Kendra (PSK) by calling call centre executive?
A:	Yes, you can locate your nearest Passport Seva Kendra (PSK) by calling the call centre at 1800-258-1800. You can also visit online website www.passportindia.gov.in to locate your nearest Passport Seva Kendra (PSK).
Q:	Can I reply to a show cause notice received by calling a call centre executive?
A:	No, show cause notice cannot be replied by calling a call centre executive. An applicant has to reply the show cause notice in written or typed and send to the respective authority by post or personally meet officer concerned.
Q:	Can I lodge a grievance through call centre?
A:	Yes, you can lodge a grievance by calling a call centre executive at 1800-258-1800. A grievance can also be lodged on our website www.passportindia.gov.in or by visiting helpdesk at your nearest Passport Seva Kendra (PSK).